Subject: 17908857; Primary order; ; Tribalistas; 07/09/2018 ; Brazillian Cancellation / Primary order
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Kannedy Namir De Carvalho Barai <[email-masked]>
Date: Sun, 2 Sep 2018 13:08:19 +0530 (IST)

Hi Stephen, 

This is a brazillian cancellation case and it's from Primary. According to knowledge base ; Filipe Castilho must be informed before proceeding with the cancellation. 

Can Filipe Castilho be informed of the same please. 

Regards, 
Ashwinee 

From: "Kannedy Namir De Carvalho Barai" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 2 September, 2018 13:03:45 
Subject: TID: 17908857; Event: Tribalistas; Primary order; TOE: 07/09/2018 

Hi Ashwinee 

The TID above is of a Brazilian Cancellation case and it is marked as Primary Order. Given that it is primary order and as per knowledge base guidelines I shall send a email to Primary team and CC Filipe Castilho before proceeding to send a cancellation confirmation email to the buyer. 
Please forward the case to Primary team. 

Regards, 
Kannedy