Subject: Fwd: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Miriam Rosario <[email-masked]>
Date: Sun, 2 Sep 2018 11:12:42 +0530 (IST)

Hi Nata, 

As Miriam and Valeria are both doing 11 - 8 shift ; they cannot investigate this case as the buyer needs to be called. 
Can you assist Valeria with this case please. 

Regards, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Miriam Rosario" <[email-masked]> 
Sent: Saturday, 1 September, 2018 11:43:16 
Subject: Re: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Maam, Miriam is not doing the late shift, please reassign, thanks 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Miriam Rosario" <[email-masked]> 
Sent: Wednesday, 29 August, 2018 14:30:18 
Subject: Re: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Buyer said that "the documents and tickets" are left (by buyer) at the hotel reception as requested in "the letter" received inside the envelope with the tix, so buyer told us to inform seller to send somebody to pick it up. 
To put it clear: we dont know what is she/he talking about until and unless explains us more or sends us a pic of such letter received (i asked but has not replied my emails) 

BTW buyer attended the event, 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Miriam Rosario" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 16:18:54 
Subject: Fwd: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Hi Miriam, 

Can you assist Valeria with this case please. 

Thank you, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 14:57:00 
Subject: Re: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Buyer said that "the documents and tickets" are left (by buyer) at the hotel reception as requested in "the letter" received inside the envelope with the tix, so buyer told us to inform seller to send somebody to pick it up. 
To put it clear: we dont know what is she/he talking about until and unless explains us more or sends us a pic of such letter received (i asked but has not replied my emails) 

BTW buyer attended the event, 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Valeria Julia" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 14:52:46 
Subject: Fwd: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Hi Val, 

Can you give more details here ? 

What information do we need from the buyer. 

Regards, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 14:20:58 
Subject: 17734873 - Broker ES - Atletico Madrid vs Rayo Vallecano - 25/08/2018 - reassign 

Maam, 

buyer needs to be call for more details as not replying emails. I cant call because of my shift timings (the number is from USA). 
Please assign this to another ES agent. 

Thanks. 

Valeria 

PS: buyer email saying that the documents and tix are at the hotel as requested in the letter received with the tix