Subject: Re: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference
From: Amit Kumar Thakur <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 31 Aug 2018 12:44:03 +0530 (IST)

Buyer was denied entry to the event, tickets failed to scan, he was told that the tickets are invalid , he buy new tix. 

I asked for proof buyer denied to send saying if u can give refund ok otherwise don't bother 

Case wrap up and closed. 

From: "Amit Kumar Thakur" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 31 August, 2018 12:16:38 
Subject: Re: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Alright i accept it, once i finish this case i'll reply 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Amit Kumar Thakur" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]>, "Hemant Chahar" <[email-masked]> 
Sent: Thursday, 30 August, 2018 12:24:15 
Subject: Re: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Hi Amit, 

Can you take ownership of this case please. 

Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Hemant Chahar" <[email-masked]> 
Sent: Thursday, 30 August, 2018 00:37:42 
Subject: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Hi Ashwinee, 

Please assign this case to a morning shift agent, as the buyer is not contactable over the phone during our night hours. Agent has previously requested for RAG proof. Proof of new tickets purchased is already sent by the buyer. 

Regards, 

Anurag. 

From: "Hemant Chahar" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Wednesday, 29 August, 2018 21:21:18 
Subject: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Hi Anurag, 

Buyer was denied entry to the event as tickets failed to scan, he was told that the tickets are invalid, buyer has sent proof of new purchase, unable to call buyer due to odd hours. 
Kindly assign this case to a morning shift agent as I am unable to call buyer due to the different time zone. 

Regards 
Hemant