Subject: [REMINDER] - Extending MSBDs
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: John Meerholz <[email-masked]>, Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>, Dylan Prior <[email-masked]>
Date: Thu, 30 Aug 2018 12:49:47 +0000

REMINDER

DATE

Extending MSBDs

TOPIC

30/08/2018

DETAILS

Please do not extend Must Ship by Dates for sellers.

If an order is past it's MSBD it should remain in Pending Substitution and you should not advise the seller to ship the tickets.

Only Seller Support agents are authorised to extends MSBDs only for Brokers in special circumstances.

Just so you are aware, the Shipping Queue team deal with MSBDs, they are aware of every unfulfilled order that has passed its MSBD.