Subject: Fwd: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query
From: Ashwinee Latchayya <[email-masked]>
To: Sankarshan Rajan <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Thu, 30 Aug 2018 13:44:14 +0530 (IST)

Hi Sankarshan, 

I'd suggest you start by offering 25% rather than 40%. 

We always try to offer from the minimum incase buyer isn't happy or doesn't agree then we can increase the amount. 

Regards, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Wednesday, 29 August, 2018 15:03:32 
Subject: Fwd: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query 

HI all, 

Please check updates on the compensation amount for this case 
As the case has taken quite long shall we offer 40% as partial refund 

Regards 
Sankarshan 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "viraat" <[email-masked]> 
Sent: Friday, 24 August, 2018 13:57:24 
Subject: Fwd: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query 

Hi all 
Please check what amount of compensation shall we give to the buyer in this case 

Regards 
Sankarshan 

From: "brian sexton" <[email-masked]> 
To: "Sinead Bartley" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Thursday, 23 August, 2018 18:44:11 
Subject: RE: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query 

Hi, 

Sanakarshan needs to include how he has investigated in his CIAN note. We need it to be clear that the agent has investigated. 

Sinead suggested how to investigate. 

A future event does not show any conclusive evidence whether these tickets were correct or incorrect. 

You could argue that from this official venue map Row 5 would be in the Grandstand Lower but it’s not 100% conclusive either: 

Also the seller provided proof that they only purchased tickets in the Grandstand Upper. 

This photo of the Grandstand shows that there are more than 5 rows in the Grandstand Lower which would suggest the buyer is correct in their claim that they received the wrong tickets. 

We would consider this seller fault for knowingly providing tickets that did not match the listing, the seller also has 22 sales for this event so we cannot conclusively trust their proof of purchase. 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Program 

From: Sinead Bartley 
Sent: Thursday 23 August 2018 13:51 
To: Ashwinee Latchayya <[email-masked]> 
Cc: Sankarshan Rajan <[email-masked]>; Viraat <[email-masked]>; Brian Sexton <[email-masked]> 
Subject: RE: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query 

Hi Ashwinee, 

I can see from case notes left be Sankarshan on this order that the below is the investigation that has been done since the start of the case: 

“Checking the seating arrangement with FS as per the proofs buyer gave, Buyer has got GrandStand but need to check the Row, The listing shows Grandstand upper” 

As per my replies on google Doc, the agent should try to investigate this online or on our website by checking other events for the same venue, which is why I noted something similar on both entries. 

Row 564 8 th August “ agent needs to investigate before flagging and then query submitted if expericing difficulty” 

Row 636 16 th August: “ why is agent unable to find information online? It can be a map of the same venue for a different event” (note explaining case said cannot find anything online) 

I did not receive further communication after the second entry. While we are here and always more than happy to help, agents do need to be doing this investigation on cases also. My apologies if the second note was too short or unclear; my intention here was to show a way to investigate this. 

If it’s a case that investigation was done but not mentioned in the case note, an updated case note will resolve this in terms of us providing assistance here. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 23 August 2018 12:55 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sankarshan Rajan < [ mailto:[email-masked] | [email-masked] ] >; Viraat < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17439048 ; Broker: UK ; England vs India - 2nd ODI ; 14/07/2018 ; Google Entry Query 

Hi Sinead, 

Sankarshan has been following this case up for a long time now. 

I've flagged this a couple of times on my google doc (Entry no: 564 & 636). We are still unsure whether the tickets were correct or not and thus unable to take appropriate action. 

Can you please review and advise. 

Thank you, 

Ashwinee 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 August, 2018 13:10:47 
Subject: Fwd: 17439048 ; 

HI ash, 

Any updates 

Regards 

Sankarshan 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 August, 2018 16:24:53 
Subject: 17439048 ; 

Flagged 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 14 August, 2018 17:53:32 
Subject: Fwd: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Hi ash, 

Any updates on this 

Regards 

Sankarshan 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 August, 2018 17:17:24 
Subject: Re: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

flagged 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 August, 2018 15:02:33 
Subject: Fwd: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Hi Ash, 

In this case instead of checking if the tickets are for correct section we have checked with seller the proofs of purchase> 

Can you please ask If EDM team can check the Row: 5, Seat: 116 and 117 comes under Grand Stand Upper or Lower 

Regards 

Sankarshan 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 23 July, 2018 12:46:23 
Subject: Re: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Sent to the relevant department to chek with the seller. 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 20 July, 2018 17:50:02 
Subject: Fwd: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Hi Ashwinee. 

Please check for updates on this. 

Regards 

Sankarshan 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 19 July, 2018 19:07:12 
Subject: Re: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

flagged 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 July, 2018 17:49:26 
Subject: Fwd: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

HI Ashwinee, 

Please check this case as We don't know when Subho would be back, 

Regards 

Sankarshan 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Subhojit Hati" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 17 July, 2018 12:22:21 
Subject: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Hi Subho, 

PFB. 

Thank you, 

Ash 

From: "Sankarshan Rajan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 16 July, 2018 17:11:54 
Subject: TID : 17439048, TTE: 2 day(s), 1 hours ago, Event Name : England vs India - 2nd ODI 

Case Details : 

The buyer ordered Grandstand UPper and says they got Lower due to which they had to stay in the heat., 

The proofs suggest buyer has got Row: 5, Seat: 116 and 117 

Transaction has GrandState Upper mentioned. 

Please check if the seats and Row are in Upper or Lower section as unable to check this. 

Note: The Plan is Last Minute Sales - UK - London (Soho MBE - for Soho MBE pickup) 

Regards 

Sankarshan