Subject: Re: Complicated case
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Thu, 30 Aug 2018 13:25:19 +0530 (IST)

Hi Val, 

This was already replied to: 

''please call UPS to confirm what the reason was for the package not being deliverable; if it was down to buyer fault, we won't refund, if it's courier fault it can be escalated to payment'' 

Please take necessary action. 

Thank you, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 29 August, 2018 11:02:37 
Subject: Re: Complicated case 

Maam, any news? Buyer came back asking for an update of his case. 

Thanks, 

Valeria. 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 August, 2018 13:47:15 
Subject: Re: Complicated case 

Maam, 
So, I called UPS and they said that regarding the 2 orders which got NOT delivered, they attempted to do it but nobody was at the address "we could not find the recipient at the address given". They tried to correct it but as nobody claimed it, the envelopes got abandoned. 
The other one, got delivered successfully as buyer said and got signed by Adela Suarez on 12th of June. 

Thanks, 

Valeria 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 7 August, 2018 11:52:56 
Subject: Complicated case 

Ash, 

Please look into this. Buyer is FURIOUS and i'm deeply confused. 

As we discussed, same buyer, 3 orders, same address for the 3 of them, got only 1, the other 2 UPS said the address was wrong (?????) 
Here are the details: 

TID : 14870905 
Senegal vs Colombia, 39 day(s), 15 hours ago. 
1Z00V76E0493824140 from Poland to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Not delivered, wrong address. 

TID : 14870551 
Colombia vs Japan, 48 day(s), 18 hours ago 
1Z019F4A0494827441 from Netherland to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Not delivered, wrong address. 

TID : 14870737 
Poland vs Colombia, 43 day(s), 12 hours ago 
1Z1V730A0496318853 from Spain to Colombia. 
Calle 127 d bis # 70 c 19, Bogota, 110831, CO 
Delivered according to buyer, out for delivery according to TN. 

No refund has been made as he has "provided wrong address". Nobody looked into the matter deeply and kept replying the same to him. 

Thanks, 

Valeria.