Subject: Re: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference
From: Ashwinee Latchayya <[email-masked]>
To: Amit Kumar Thakur <[email-masked]>
Cc: Anurag Pradhan <[email-masked]>, Hemant Chahar <[email-masked]>
Date: Thu, 30 Aug 2018 12:24:15 +0530 (IST)

Hi Amit, 

Can you take ownership of this case please. 

Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Hemant Chahar" <[email-masked]> 
Sent: Thursday, 30 August, 2018 00:37:42 
Subject: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Hi Ashwinee, 

Please assign this case to a morning shift agent, as the buyer is not contactable over the phone during our night hours. Agent has previously requested for RAG proof. Proof of new tickets purchased is already sent by the buyer. 

Regards, 

Anurag. 

From: "Hemant Chahar" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Wednesday, 29 August, 2018 21:21:18 
Subject: 17615068 - Fan seller - Fremantle Dockers vs Collingwood Magpies - 25/08/2018 14:35 - RAG case, cannot call due to time difference 

Hi Anurag, 

Buyer was denied entry to the event as tickets failed to scan, he was told that the tickets are invalid, buyer has sent proof of new purchase, unable to call buyer due to odd hours. 
Kindly assign this case to a morning shift agent as I am unable to call buyer due to the different time zone. 

Regards 
Hemant