Subject: 17696858 , Broker US{USA}, US Open Tennis Championship 2018 - 28/08/2018 ; Live Rag
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>, Caleb Lundinga Lodi <[email-masked]>
Date: Tue, 28 Aug 2018 20:06:20 +0530 (IST)

Hi Brian, 

You've flagged this case to CSNY & informed us 'that the QR code should be pulled up on the buyer's phone & should be fine'. 

Buyer did so and was ragged. He was on the phone with Caleb at that time. We requested him to get a proof of RAG and he asked for one and he was told that no proof of RAG is provided. 

The buyer handed the phone to the person at the box office who explained to Caleb that for this event it is a ticketmaster plan and that proof isn't provided. 

Buyer travelled from France to attend the event. Caleb then offered a refund and compensation on voucher. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Cc: "Shaquela Shepherd" <[email-masked]>, "ashwinee" <[email-masked]>, "Daniel Lupini Ndala" <[email-masked]>, "Caleb Lundinga Lodi" <[email-masked]>, "Rosette Modiri" <[email-masked]>, "Mutombo Muamba Arnold" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 19:49:24 
Subject: RE: URGENT (17696858 , Broker US{USA}, US Open Tennis Championship 2018 - Event in 7 hours 

Hi, 

Can someone call the buyer and inform them that the QR code pulled up on their phone will be fine. 

Kind regards, 

Brian 

From: Kritika Mirchandani [mailto:[email-masked]] 
Sent: Tuesday 28 August 2018 14:58 
To: Brian Sexton <[email-masked]> 
Cc: Shaquela Shepherd <[email-masked]>; CS.NewYork <[email-masked]>; ashwinee <[email-masked]>; Daniel Lupini Ndala <[email-masked]>; Caleb Lundinga Lodi <[email-masked]>; Rosette Modiri <[email-masked]>; Mutombo Muamba Arnold <[email-masked]> 
Subject: Fwd: URGENT (17696858 , Broker US{USA}, US Open Tennis Championship 2018 - Event in 7 hours 
Importance: High 

Hi Brian, 

The event is now in 1 hour and this buyer is very anxious and is calling us back to back. 

Can you please check for an update here? 

Kind Regards 
Kritika Mirchandani 

From: "Shaquela Shepherd" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Brian Sexton" < [ mailto:[email-masked] | [email-masked] ] >, "CS.NewYork" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] >, "Daniel Lupini Ndala" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 August, 2018 18:52:07 
Subject: Re: URGENT (17696858 , Broker US{USA}, US Open Tennis Championship 2018 - Event in 7 hours 

Hi, 

I have reached out to the seller. 

Kind regards, 

Shaquela 

Seller Support, Viagogo Inc 

[ mailto:[email-masked] | [email-masked] ] 

From: Brian Sexton 
Sent: Tuesday, August 28, 2018 4:06:43 AM 
To: CS.NewYork 
Cc: Kritika Mirchandani; Daniel Lupini Ndala 
Subject: FW: URGENT (17696858 , Broker US{USA}, US Open Tennis Championship 2018 - Event in 7 hours 

Hi, 

This Broker US provided screenshots of mobile tickets and the buyer has informed us that the US Open does not accept screenshots of mobile tickets. Event today. 

Would the seller be able to transfer these to the buyer instead? 

Kind regards, 

Brian 

From: Kritika Mirchandani [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Tuesday 28 August 2018 08:02 
To: Brian Sexton < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Daniel Lupini Ndala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: URGENT (17696858 , Broker US{USA}, US Open Tennis Championship 2018 - Men's and Women's First Round - Grounds Pass, 28/08/2018, SS ESC) 
Importance: High 

Hi Brian, 

TID: 17696858, Delivery Plan : e-ticket USD 

Buyer emailed stating that he has received incorrect tickets. 

We checked the tickets and can confirm that these are mobile tickets. 

Can you please contact SS to check with the Broker if he wishes to transfer the tickets as Mobile QR Tickets and then we could change the Delivery plan for him? 

Kind Regards 
Kritika Mirchandani 

From: "Daniel Lupini Ndala" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Kritika Mirchandani" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 28 August, 2018 11:28:14 
Subject: TID : 17696858 , ---- Event Name : US Open Tennis Championship 2018 - Men's and Women's First Round - Grounds Pass, --- Date : 28/08/2018 11:00, ---- Power Seller Broker US 

Hi Kriti, 

Buyer emailed stating that he has received incorrect tickets. 

I checked the tickets and I can confirm that these are mobile tickets. 

Please contact the SS to advise the Broker to transfer these tickets to [ mailto:[email-masked] | [email-masked] ] , emailed ID provide by the Buyer. 

Regards 

Daniel