Subject: Re: TID: 17812253, Broker RU, Лебединое озеро, 23/08/2018 20:00, issue MSD
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Tue, 28 Aug 2018 18:30:58 +0530 (IST)

Yes please nata. 

Please ask for proof and flag back once proof is received. 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 18:30:11 
Subject: Re: TID: 17812253, Broker RU, Лебединое озеро, 23/08/2018 20:00, issue MSD 

Hi Ash, 
Buyer confirmed that she purchased new tickets at the venue, so she did not use the tickets purchased in viagogo. 
May I have to ask for proof, right? 

Thanks! 

Nat 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Tuesday, 28 August, 2018 16:22:09 
Subject: Re: TID: 17812253, Broker RU, Лебединое озеро, 23/08/2018 20:00, issue MSD 

Hi Nata, 

We just need some more information here before any action can be taken: 

Did buyer use the tickets, if they bought other tickets do they have proof of this etc. 

Or did the buyer not go as she received the tickets 10 mins before the event and she has to travel far to reach the venue. 

Let me know please. 

Thank you, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Natalia Cabrera Castilla" <[email-masked]> 
Sent: Monday, 27 August, 2018 20:34:01 
Subject: Re: TID: 17812253, Broker RU, Лебединое озеро, 23/08/2018 20:00, issue MSD 

Flagged 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 27 August, 2018 16:10:25 
Subject: TID: 17812253, Broker RU, Лебединое озеро, 23/08/2018 20:00, issue MSD 

Ash, 

Buyer is complaining to tickets were uploaded 7 minutes before event. 
According to the history case, tickets were uploaded in time but in the email sent to buyer to download the tickets mentions "3 days 16 hours ago" but nothing about minutes. 
Buyer insisted that she received the tickets 7 minutes before event but we cannot confirm that history case is according to local time in Russia. 
Can you request to relevant department to investigate if time is according to local time, please? 

Thanks 

Nat