Subject: 17496815 - Fan seller - Jason Derulo - 23/09/2018 - Wrong tickets
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Tue, 28 Aug 2018 17:43:18 +0530 (IST)

Hi Sinead, 

This was flagged on the google document and as per your request ; I'm emailing you the query. 

Tickets were purchased on TID: 15308704 with a different email address & account holder is also different here. 

And resold on TID : 17496815. 

Final buyer informed us that the tickets received are of wrong section and one agent started following the wrong ticket procedure. 

Normally we would sub the original seller ; however as the account holder details aren't the same ; can you confirm if we can sub the original TID 15308704 or not. 

Kind Regards, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 27 August, 2018 20:10:04 
Subject: Fwd: 17496815- Jason Derulo-23/09/2018- Wrong tickets 

flagged 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 27 August, 2018 12:58:29 
Subject: 17496815- Jason Derulo-23/09/2018- Wrong tickets 

Case Details: 
The case is a redirection not marked 
Tickets bought on TID: 15308704 resold on TID: 17496815 

Final buyer on TID: 17496815 informed tickets are wrong section, Buyer turned seller informed they order the tickets from us and listed as they bought it from TID: 15308704. 

Tickets received by final buyer is Floor and buyer turned seller and original seller listed as Lower Tier 

Final buyer has been given option for partial refund and replacement 

Buyer turned seller has bought 7 tickets and sold all of them on different TID's - 15308704 

Please check further course of action that can be taken on this 

Regards 
Sankarshan