Subject: 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope
From: Ashwinee Latchayya <[email-masked]>
To: Viney Stan <[email-masked]>
Date: Mon, 27 Aug 2018 16:34:52 +0530 (IST)

Hi Viney, 

Can you flag this to Ashwin Nair so that he can appropriate action. 

Stephen cc'ed me instead of the agent. 

Thank you, 
Ashwinee 

From: "Kristin Tsang" <[email-masked]> 
To: "Shanice McNally" <[email-masked]>, "India SS Escalations" <[email-masked]>, "Anna Hsieh" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "Viney Stan" <[email-masked]>, "Stephen Blake" <[email-masked]> 
Sent: Monday, 27 August, 2018 15:33:17 
Subject: Re: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

+ Anna 

Hi Anna, 

Buyer received an empty envelope. 

Please kindly help to assign the case to CF agent for calling buyer. 

Thank you. 

Kind regards, 

Kristin 

From: Kristin Tsang 
Sent: 27 August 2018 17:56:10 
To: Shanice McNally; India SS Escalations 
Cc: Ashwinee Latchayya; [email-masked]; Stephen Blake 
Subject: Re: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

Hi Shanice, 

I've called seller and asked if he can provide us the POP and every proof that related to the order. 

Waiting for seller to reply. 

Seller provided the exact seat details as follows: 

Section: Balcony 

Row: M 

Seats number: 29, 30 

Thank you. 

Kind regards, 

Kristin 

From: Kristin Tsang 
Sent: 27 August 2018 17:21:06 
To: Shanice McNally; India SS Escalations 
Cc: Ashwinee Latchayya; [email-masked]; Stephen Blake 
Subject: Re: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

Hi Shanice, 

From KB, for empty envelopes cases, buyer needs to be called for further investigation. 

Can this be assigned to CF team also? 

- KB link: [ https://wiki.viagogo.corp/display/CSK/Wrong+Tickets-+Investigation#expand-ContactingBuyer | https://wiki.viagogo.corp/display/CSK/Wrong+Tickets-+Investigation#expand-ContactingBuyer ] 

I'll call the seller and update you soon. \uD83D\uDE09 

Thank you. 

Kind regards, 

Kristin 

From: Shanice McNally 
Sent: 27 August 2018 16:23:26 
To: India SS Escalations; Kristin Tsang 
Cc: Ashwinee Latchayya; [email-masked]; Stephen Blake 
Subject: Re: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

Assigned to [ mailto:[email-masked] | @Kristin Tsang ] 

Thanks, 

Shanice 

From: India SS Escalations 
Sent: Monday, August 27, 2018 9:22 AM 
To: Shanice McNally 
Cc: Ashwinee Latchayya; [email-masked]; Stephen Blake 
Subject: Re: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

Hi Shanice, 

AU broker, 

Empty envelope. 

Can you help assign to investigate? 

Thank you. 

Sincerely yours, 

From: Stephen Blake 
Sent: 24 August 2018 10:41:31 
To: India SS Escalations 
Cc: Ashwinee Latchayya; [email-masked] 
Subject: FW: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 

Hi 

Can the broker be contacted to see if there is a chance they may have forwarded an empty envelop to their buyer? 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Viney Stan <[email-masked]> 
Sent: Friday, August 24, 2018 11:29:34 AM 
To: Stephen Blake 
Cc: Ashwin Nair 
Subject: TID : 17630428 ; Seller: Jonathan Hill Power Seller Broker AU- Empty envelope; Name:Jane Fonda ; Date: 28/08/2018; Empty envelope 
Hi Stephen, 

The buyer here reports he just received confirmation letter and no tickets. He was asked to send the proof however he does not have the envelope anymore. 

Can the SS team contact seller to check if he can send the tickets to the buyer. 

Kind regards, 
Viney Stan 

From: "Ashwin Nair" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Sent: Friday, 24 August, 2018 14:57:21 
Subject: ID : 17630428 - Jane Fonda - 28/08/2018 20:00 (Local) - Melbourne - Power Seller Broker AU - Empty envelope 

Hi Sir, 

Buyer had emailed that she had received an envelope with only 1 letter of confirmation from Viagogo and no tickets. Asked the buyer to provide proof of the empty envelope and she send the photo of the confirmation letter only. When asked about the envelope, she replied that she had thrown it away and so no longer have it. 

Please advise. 

Thank you 
Ashwin