Subject: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Mon, 27 Aug 2018 13:28:24 +0530 (IST)

Hi Sinead, 

I have previously flagged this to Stephen and was advised to call UPS to investigate with them. 

When Sankarshan called UPS, he was asked to raise a damaged investigation in order for them to investigate the issue. 

The event is now over ; can you advise whether we can escalate for a refund here due to carrier's fault. 

Kind Regards, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 27 August, 2018 10:05:32 
Subject: Fwd: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received 

Hi Ash, 

The event is over now please ask if we should escalate for refund under carrier fault 

Regards 
Sankarshan 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Stephen Blake" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 24 August, 2018 14:00:58 
Subject: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received 

Hi Stephen, 

UPS has been called and agent was told to raise a damage investigation so that they can investigate the issue. 

Kindly advise what to do next. 

Regards, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 24 August, 2018 13:53:52 
Subject: Fwd: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received 

Hi Ash, 
Called UPS who asked to raise a damage investigation so that they can check and have no information about the parcel being damaged or not 

Regards 
Sankarshan 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]> 
Sent: Friday, 24 August, 2018 13:35:27 
Subject: Re: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received 

Hi 

Can you call UPS and see what they have to say first? Since the buyer has said that the packaging was ripped it is unlikely the seller will have any explanation. Lets contact UPS first and see what they have to say. If UPS confirm tickets were damaged in transit then please move to replacement. 

Thanks 

Stephen 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Friday 24 August 2018 06:57:52 
To: Stephen Blake 
Cc: Sankarshan Rajan 
Subject: 17203562 - Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday - 25/08/2018- Damaged Tickets received 
Hi Stephen, 

Buyer has claimed to have received damaged tickets and has sent us proof of the same. 

Can SS team contact Broker UK to investigate this case please? 

Thank you, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 August, 2018 15:55:34 
Subject: Fwd: 17203562-Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday-25/08/2018- Damaged Tickets received 

HI ash, 
Please check for any advise on this 

Regards 
Sankarshan 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 15:16:32 
Subject: 17203562-Broker UK- Marshmello & Jonas Blue - South West Four 2018 - Saturday-25/08/2018- Damaged Tickets received 

Case Details: 
The buyer Emailed us giving proofs of damaged tickets received with the envelope. 

Please check further course of action on this case 

Regards 
Sankarshan