Subject: Fwd: 17655842 - Broker MX - Nelson Velásquez - 25/08/2018 - reassign to another ES agent
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Sun, 26 Aug 2018 15:20:21 +0530 (IST)

Hi Nata, 

Can you assist Valeria with this RAG case please? 

She is unable to call due to time difference and her shift timing. 

Thank you, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 26 August, 2018 13:17:48 
Subject: 17655842 - Broker MX - Nelson Velásquez - 25/08/2018 - reassign to another ES agent 

Maam, 

can you give this case to another ES agent please?. it' s a RAG case and I cant call due to my timings (20pm here is 9am in MX) 

I have sent the RAG blurb meanwhile so the buyer can provide proof. 

Thanks. 

Valeria.