Subject: 17701906 ; Broker US ; Paul Oakenfold ; 10/08/2018 ; Approval
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Fri, 24 Aug 2018 11:49:09 +0530 (IST)

Hi Brian, 

The tickets were purchased on 11/08/2018 for an event taking place on 10/08/2018. 

The buyer received tickets for 02/11/2018 which the seller uploaded on 11/08/2018. It looks like a product error here and I've advised Sankarshan to escalate this for a refund ; seller not to be charged & not to be paid. 

Payments needs an approval on this. Can you please check and approve this escalation please? 

Thank you, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 15:51:39 
Subject: Fwd: 17701906, Broker US, Name : Paul Oakenfold, Date : 10/08/2018 

HI Ash, 

Payment cam back on this case and asked to check with TL for Approval 
I had mentioned this in the escalation notes reviewed the case with you 

Please advise further 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Saturday, 11 August, 2018 12:56:58 
Subject: Re: 17701906, Broker US, Name : Paul Oakenfold, Date : 10/08/2018 

Escalate for a refund ; seller not to be charged & not to be paid 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 11 August, 2018 09:49:02 
Subject: 17701906, Broker US, Name : Paul Oakenfold, Date : 10/08/2018 

Case Details: 
The buyer informed he has received the tickets for wrong date 

Checked the tickets the date and time on the tickets is wrong 

The seller is Broker US please advise further course of action 

Regards 
Sankarshan