Subject: Re: 14846998 - Broker: UK ; Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday ; 08/07/2018 ; Legal Threat
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Ana Paula Dias De Oliveira Troiano <[email-masked]>
Date: Fri, 24 Aug 2018 10:54:52 +0530 (IST)

Hi Sinead, 

Thank you for the update. 

Regards, 
Ashwinee 

From: "sinead bartley" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Ana Paula Dias De Oliveira Troiano" <[email-masked]> 
Sent: Thursday, 23 August, 2018 22:02:46 
Subject: RE: 14846998 - Broker: UK ; Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday ; 08/07/2018 ; Legal Threat 

Hi Ashwinee, 

I have been informed that this is taken care of with no further actions needed. 

Kind regards, 

Sinéad. 

From: Sinead Bartley 
Sent: Thursday 23 August 2018 09:48 
To: Ashwinee Latchayya <[email-masked]> 
Cc: Ana Paula Dias De Oliveira Troiano <[email-masked]> 
Subject: RE: 14846998 - Broker: UK ; Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday ; 08/07/2018 ; Legal Threat 

Hi Ashwinee, 

Thanks so much for forwarding. 

I have passed this on to ECC, and I will let you know once I receive a response if the case can be wrapped up. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 23 August 2018 09:21 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ana Paula Dias De Oliveira Troiano < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 14846998 - Broker: UK ; Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday ; 08/07/2018 ; Legal Threat 

Hi Sinead, 

This was flagged on the google Doc (Entry 673) and you requested me to email you this issue. 

The buyer is stating that he purchased seated tickets but got standing tickets. Buyer claims an agent confirmed by phone that tickets were seated but there is no record of this (on csl ; no case history). 

He is threatening to sue viagogo and asking details of our legal department. 

This has already been pushed back once and buyer is reallt furious and threatening to take this matter to court. 

Can you check if ECC will handle this case ? 

Kind Regards, 

Ashwinee 

From: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 23 August, 2018 13:39:15 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Any news on this? 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ana" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 19:56:50 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

flagged 

From: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 18:50:57 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hello, 

Buyer is back again, still requesting the details of legal department. 

Kind Regard, 

Ana 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ana" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 16:39:02 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Please push back 

From: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 13:38:45 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hello, 

Any news on this? 

Kind Regards, 

Ana 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ana" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 August, 2018 15:30:02 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hi Ana, 

I've flagged this and was asked to push back. 

From: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 18 August, 2018 13:50:31 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Any news on this? 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ana" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 August, 2018 16:51:45 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

flagged 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 August, 2018 11:00:30 
Subject: Re: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hi Ana, 

He purchased golden circle which is a general admission tickets and general admission tickets are standing. 

please advise the buyer and wrap up. 

From: "Ana Paula Dias De Oliveira Troiano" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 August, 2018 18:55:08 
Subject: TID: 14846998 - Eric Clapton & Santana - Barclaycard British Summer Time 2018 - Sunday - When: 30 day(s), 1 hours ago - Buyer wants to sue 

Hello Ashwinee, 

This buyer is saying he purchased seated tickets but got standing tickets. Buyer claims an agent confirm by phone that tickets were seated but there is no register of this. 

He is threatening to sue viagogo and asking details of our legal department. Please advise. 

Kind Regards, 

Ana