Subject: 15991114 , Broker: DE ; Gamescom 2018 - Friday ; 24/08/2018 ; Personalisation
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Fatoumata Altmueller <[email-masked]>
Date: Thu, 23 Aug 2018 20:11:33 +0530 (IST)

Hi Stephen, 

You have already informed me that tickets for this event cannot be personalised. However according to the case history ; several agents have informed the buyer that tickets will be personalised and have forwarded this information to the seller. 

Can you contact SS team to check the same as the buyer has called several times chasing personalised tickets. 

Thank you, 
Ashwinee 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 August, 2018 14:42:03 
Subject: tid : 15991114 , Name : Gamescom 2018 - Friday , Date : 24/08/2018 09:00 ,Broker Pay After Event - DE : d- , personalisation 

Buyer called for names to be on tickets 

view case - names are not requested in the beginning of the purchase agent matthias.aly requested details in order to pass to support 

Buyer now called me and provided names here ; 

Name 1) Lea Rebecca Schumacher 04.04.2004 

Name 2)Katharina Orosz 02.02.2004