Subject: Fwd: 17437801-Ed Sheeran-21/08/2018- RAG
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Thu, 23 Aug 2018 17:43:22 +0530 (IST)

Hi Anurag, 

Please reassign this case to a night shift agent. 

Thank you, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 10:21:28 
Subject: 17437801-Ed Sheeran-21/08/2018- RAG 

Case Details: 
The buyer informed they created a flash seats account and tried to get the tickets but did not get them. 
On the other hand they say they went to the event and got the QR Code Scanned and they were informed the QR code in invalid. 

As the buyer is from US please assign this to a night agent as we need to investigate this thoroughly on call 

Regards 
Sankarshan