Subject: 15842338- Broker US- Name : Ed Sheeran- 21/08/2018- Ed Sheeran RAG
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Thu, 23 Aug 2018 17:42:40 +0530 (IST)

Hi Anurag, 

Please reassign this case to a night shift agent. 

Thank you, 
Ash 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 10:36:53 
Subject: 15842338- Broker US- Name : Ed Sheeran- 21/08/2018- Ed Sheeran RAG 

Case Details: 
The buyer has come back informing they were RAG at the event 
The buyer is from US hence can not call 

Please check if this needs to be reassigned to Night shift Agent or CSSNY as seller is Broker US 

Note: DP is Ticketmaster 

I have email the Ed SHeeran Rag proof blurb till now 

Regards 
Sankarshan