Subject: Re: 17724105 ; Fan seller ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer
From: Ashwinee Latchayya <[email-masked]>
To: Vijender Sharma <[email-masked]>
Cc: sinead bartley <[email-masked]>
Date: Thu, 23 Aug 2018 14:04:02 +0530 (IST)

Hi Vijdener, 

Please call the buyer and check whether he has received the tickets. 

Once confirmed, email the seller to inform him that the tickets have been sent to the buyer (blurb 04.4 - seller uploaded tickets). 

Regards, 
Ashwinee 

* Follow the same procedure for TID: 17752545 

From: "sinead bartley" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Vijender Sharma" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Thursday, 23 August, 2018 13:57:35 
Subject: RE: 17724105 ; Fan seller ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

Hi Ashwinee, 

Thank you for the update- this has now been forwarded and success recorded for the seller. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Thursday 23 August 2018 08:36 
To: Sinead Bartley <[email-masked]> 
Cc: Vijender Sharma <[email-masked]>; Viraat <[email-masked]> 
Subject: Re: 17724105 ; Fan seller ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

​_ 

Hi Sinead, 

Vijender has now corrected the cian note and tickets have been checked as well. 

Can you please forward the tickets to the buyer of the above TID. 

Buyer's email address: [ mailto:[email-masked] | [email-masked] ] 

Thank you, 

Ashwinee 

From: "sinead bartley" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Viraat" < [ mailto:[email-masked] | [email-masked] ] >, "Vijender Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 August, 2018 17:07:17 
Subject: RE: 17724105 ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

Hi Ashwinee, 

Do we have an update here? 

I can see that Vijender has deferred the follow up twice today but it doesn’t seem these have been checked just yet. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday 20 August 2018 12:37 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Viraat < [ mailto:[email-masked] | [email-masked] ] >; Vijender Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17724105 ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

Hi Sinead, 

Agent is not available at the moment. I will give one on one feedback to him tomorrow and also have informed Viraat on the same. 

The other team members have been given the feedback on this as well. 

Regards, 

Ashwinee 

From: "sinead bartley" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Vijender Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 15:11:59 
Subject: RE: 17724105 ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

Hi Ashwinee, 

Agents case note is incomplete/incorrect: 

-Seller emailed, not buyer 

-C of CIAN should contain query, not subject 

-Investigation insufficient as case history should always be read 

-N should explain why follow up is being set 

Could Vijender please confirm that all tickets and cambio nominativo have been checked to confirm the correct names and details are on them, and that the cambio nominativo all correspond to the correct names/ tickets? 

Once confirmed, I can then forward these. 

Kind regards, 

SInéad. 

From: Ashwinee Latchayya [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: 20 August 2018 09:59 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vijender Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17724105 ; Milan vs Roma ; 31/08/2018 ; Please forward to the buyer 

Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files. 

Hi Sinead, 

The seller has provided tickets which needs to be forwarded to the buyer by customermail as seller is unable to upload the tickets. 

Buyer's email: [ mailto:[email-masked] | [email-masked] ] 

Thank you, 

Ashwinee 

From: "Vijender Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 August, 2018 11:44:49 
Subject: TID:17724105 Fan seller Milan vs Roma 31/08/2018 Issue: seller sent tix to forward to the buyer 

Hi Ashwinee 

The seller in this case has sent us the tickets to be forwarded to the buyer. Attached the files containing tickets. 

Regards 

Vijender