Subject: Fwd: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions
From: Ashwinee Latchayya <[email-masked]>
To: Jenny Ortega <[email-masked]>
Date: Wed, 22 Aug 2018 20:07:12 +0530 (IST)

Hi all, 

This can be refunded and the reason code being : Product error . The seller should not be paid or charged. 

Kind Regards, 

Sandrine 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Jenny Ortega" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 20:00:05 
Subject: Fw: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

Sorry about the late reply. 

From: Sandrine Ndahiro 
Sent: Wednesday 22 August 2018 13:28 
To: India SS Escalations; Stephen Blake 
Subject: Re: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

Hi all, 

This can be refunded and the reason code being : Product error . The seller should not be paid or charged. 

Kind Regards, 

Sandrine 

From: Sandrine Ndahiro 
Sent: Wednesday, August 22, 2018 12:59:19 PM 
To: India SS Escalations; Stephen Blake 
Subject: Re: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

Hi all , 

Rang the seller and they still have the tickets in hand . Please note that no one sent the buyer the pick up information and no one sent the seller with the buyers details so there was no way the seller could have contacted the buyer . Please do not escalate this yet until i get confirmation from my TL on whether the seller will be charged or not . 

Kind Regards, 

Sandrine 

From: India SS Escalations 
Sent: Wednesday, August 22, 2018 12:17:41 PM 
To: Stephen Blake; India SS Escalations; Sandrine Ndahiro 
Subject: RE: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

[ mailto:[email-masked] | @Sandrine Ndahiro ] 

Regards, 

Artur 

From: Stephen Blake 
Sent: 22 August 2018 09:39 
To: India SS Escalations <[email-masked]> 
Subject: Fw: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

Hi 

Can the broker be contacted here and requested to provide proof that they tried to contact the buyer here? Buyer claims that the y were unable to contact the seller. 

Thanks 

Stephen 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 16 August 2018 14:13 
To: Stephen Blake 
Cc: Jenny Ortega 
Subject: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions 

Hi Stephen, 

This is an SMC case. 

Buyer has never actually received the pick up instructions. Would there be a chance that the seller has however managed to call the buyer and arrange to deliver the tickets or not ? 

Can we check this with the Broker UK before I request the agent to escalate for a refund. 

Thank you, 

Ashwinee 

From: "Jenny Ortega" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 August, 2018 16:56:17 
Subject: 17707117, Broker UK, Edinburgh Military Tattoo 2018, 11/08/2018 - No pickup instructions 

Ash 

Buyer called claiming he never received the pick up instructions and couldn't get the tickets. Can you please check with power seller if he contact with buyer or not? If not let me know if we can full refund him. 

Thanks 
JennyO.