Subject: Re: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery
From: Ashwinee Latchayya <[email-masked]>
To: kasende <[email-masked]>
Date: Wed, 22 Aug 2018 16:03:57 +0530 (IST)

Hi Daniels, 

This has been personally flagged to Sinead to approve a replacement. 

Once approved, I will let you know. 

Thank you, 
Ash 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 15:42:56 
Subject: Re: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery 

Dear Ash, 

Ups has delivered the ticket at a different place, not where he is supposed to deliver the ticket 

Regards, 
Daniels 

From: "Kyle ODonnell" <[email-masked]> 
To: "Sinead Bartley" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "kasende" <[email-masked]> 
Sent: Wednesday, August 22, 2018 3:26:47 PM 
Subject: Re: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery 

Hi Sinead, 

Attached is the proof of delivery received from UPS. 

Kind Regards, 

Kyle O' Donnell 
Shipping Investigation Specialist 

From: Sinead Bartley 
Sent: 22 August 2018 10:53:47 
To: Kyle ODonnell 
Cc: Ashwinee Latchayya; Kasende Kibambe Daniels 
Subject: FW: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery 

Hi Kyle, 

Would it be possible to get the proof of delivery here? 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Wednesday 22 August 2018 06:55 
To: Sinead Bartley <[email-masked]> 
Cc: kasende <[email-masked]> 
Subject: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery 

Hi Sinead, 

Buyer claims not having received the tickets. According to UPS tracking ; tickets were delivered and signed for by Robino. 

Agent called UPS and was told that tickets were delivered to a different address and it was then escalated to shipping investigation. 

Agent Kyle.ODonnell from shipping investigation called UPS and he was told tickets were delivered at the correct address and signed for by a different person. 

Agent Kyle stated we can contact him if we need proof of delivery. Can you please contact the agent and request for proof of delivery please? 

Kind Regards, 

Ashwinee 

From: "kasende" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 August, 2018 16:27:43 
Subject: ID : 17619672 - Fan Seller - Event Name : U2 - Date : 08/09/2018 18:00 (Local) - The Buyer did not received the tickets 

Dear Ash, 

Can you request proof of delivery from UPS? From Kyle ODonnell 

I think the Buyer is entitled to get replacements tickets. 

The buyer claimed that tickets were not delivered at his address and he is still asking for tickets. 

The Name Robino as mention on UPS details is not a person that is part of his address either an existing person. 

Regards, 
Daniels