Subject: Fwd: 17212913 ; FAN -Seller : Burning Man Festival 2018 - Week Pass ; 26/08/2018 ; Wrong ticket
From: Ashwinee Latchayya <[email-masked]>
To: Kasende Kibambe Daniels <[email-masked]>
Cc: Stephen Blake <[email-masked]>
Date: Wed, 22 Aug 2018 15:05:26 +0530 (IST)

Hi Kasende, 

Please push back as it is very unlikely that the broker sent a confirmation email to the buyer. 

Thank you, 
Ash 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "kasende" <[email-masked]> 
Sent: Wednesday, 22 August, 2018 14:34:40 
Subject: Re: 17212913 ; FAN -Seller : Burning Man Festival 2018 - Week Pass ; 26/08/2018 ; Wrong ticket 

Hi 

Jessica sent this to her TL who advised to sub the order. It is very unlikely that a broker sent just a confirmation email to the buyer. Please push back for now. 

Thanks 

Stephen 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Wednesday 22 August 2018 07:31:19 
To: Stephen Blake 
Cc: kasende 
Subject: 17212913 ; FAN -Seller : Burning Man Festival 2018 - Week Pass ; 26/08/2018 ; Wrong ticket 
Hi Stephen, 

Tickets were bought on TID 16577520 and sold on TID 17212913. 

The buyer turned seller has also provided proof in this case and seller has confirmed that General Admission tickets were sent. 

Buyer turned seller claims that he sent what he received (order confirmation) to the final buyer. 

The order has now been subbed and buyer turned seller is furious claiming he fulfilled the sale as he sent what he has received from the original seller. 

Can you advise here ? 

Thank you, 
Ashwinee 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 August, 2018 14:25:13 
Subject: Re: TID 17212913 ; FAN -Seller : EVent Name : Burning Man Festival 2018 - Week Pass ; 26/08/2018 ; Wrong ticket 

Dear Ash, 

This Buyer turn seller has provided what he received as ticket from the primary seller so he should not ne charged as the transaction as been sub. 

Regards, 
Daniels 

From: "Geturah Small" <[email-masked]> 
To: "Tempest JeanBaptiste" <[email-masked]>, "Stephen Blake" <[email-masked]>, "CS.NewYork" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]>, "kasende" <[email-masked]> 
Sent: Monday, August 13, 2018 9:28:16 PM 
Subject: Re: 17212913 ; Nicolas Ritzenthaler ; 26/08/2018 ; Wrong ticket 

Hello, 

Tickets were mailed to the buyer and the tickets were General Admission. 

Those were the tickets that the buyer received. 

Thanks, 

Geturah 

From: Geturah Small 
Sent: Monday, August 13, 2018 10:27:17 AM 
To: Tempest JeanBaptiste; Stephen Blake; CS.NewYork 
Cc: Ashwinee Latchayya; kasende 
Subject: Re: 17212913 ; Nicolas Ritzenthaler ; 26/08/2018 ; Wrong ticket 

Hello, 

I am reaching out to the broker. 

Thanks 

Geturah 

From: Tempest JeanBaptiste 
Sent: Monday, August 13, 2018 9:47:16 AM 
To: Stephen Blake; CS.NewYork; Geturah Small 
Cc: Ashwinee Latchayya; kasende 
Subject: Re: 17212913 ; Nicolas Ritzenthaler ; 26/08/2018 ; Wrong ticket 

[ mailto:[email-masked] | @Geturah Small ] could you please help here. 

Thanks, 
Tempest 

Seller Support US, Viagogo Inc 
E-Mail: [email-masked] 
Phone: (415) -429-1056 ext: 4646 
7 days a week 9am EST – 6pm EST 

From: Stephen Blake 
Sent: Saturday, August 11, 2018 10:36:19 AM 
To: CS.NewYork 
Cc: Ashwinee Latchayya; kasende 
Subject: FW: 17212913 ; Nicolas Ritzenthaler ; 26/08/2018 ; Wrong ticket 

Hi 

Can the broker be contacted and to confirm what was sent to their buyer in TID 16577520? 

Thank you 

Stephen Blake 

Outsourcing- India 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Saturday, August 11, 2018 3:31:38 PM 
To: Stephen Blake 
Cc: Kasende Kibambe Daniels 
Subject: 17212913 ; Nicolas Ritzenthaler ; 26/08/2018 ; Wrong ticket 
Hi Stephen, 

Tickets were bought on TID 16577520 and sold on TID 17212913. 

Tickets were sent to the buyer on TID 16577520 who then sent the tickets to the final buyer. He claims when sending the 'ticket' to the final buyer he had a doubt as it didn't contain any barcode but as he has received this, he forwarded it to the final buyer. 

Now final buyer has complained about receiving wrong tickets and the order is in Pending Sub. Can we move this out of sub and can SS team contact Broker US (original seller) to check if correct tickets were sent to the buyer of TID 16577520? 

Thank you, 
Ashwinee 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 11 August, 2018 19:52:38 
Subject: 17212913 -FAN SELLER - Nicolas Ritzenthaler – 26/08/2018 – Wrong ticket 

Dear Ash, 

Please request to Power seller on TID : 16577520 to provide ticket to FAN seller on TID : 17212913 as the FAN seller has not received the tickets 

Regards, 
Daniels