Subject: 17619672 - Fan Seller - U2 - 08/09/2018 ; Proof of delivery
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: kasende <[email-masked]>
Date: Wed, 22 Aug 2018 11:25:22 +0530 (IST)

Hi Sinead, 

Buyer claims not having received the tickets. According to UPS tracking ; tickets were delivered and signed for by Robino. 

Agent called UPS and was told that tickets were delivered to a different address and it was then escalated to shipping investigation. 

Agent Kyle.ODonnell from shipping investigation called UPS and he was told tickets were delivered at the correct address and signed for by a different person. 

Agent Kyle stated we can contact him if we need proof of delivery. Can you please contact the agent and request for proof of delivery please? 

Kind Regards, 
Ashwinee 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 August, 2018 16:27:43 
Subject: ID : 17619672 - Fan Seller - Event Name : U2 - Date : 08/09/2018 18:00 (Local) - The Buyer did not received the tickets 

Dear Ash, 

Can you request proof of delivery from UPS? From Kyle ODonnell 

I think the Buyer is entitled to get replacements tickets. 

The buyer claimed that tickets were not delivered at his address and he is still asking for tickets. 

The Name Robino as mention on UPS details is not a person that is part of his address either an existing person. 

Regards, 
Daniels