Subject: Fwd: TID 17650355 Approval for refund
From: Ashwinee Latchayya <[email-masked]>
To: tasuku yamamoto <[email-masked]>
Date: Tue, 21 Aug 2018 17:36:27 +0530 (IST)

Hi Tasuku, 

Escalate for a refund explaining tickets were delivered to a wrong address. 

Thank you, 
Ash 
P.S: Please note we shouldn't escalate any cases which is less than 48 hours away to shipping investigation and here you have escalated to shipping investigation while the event was over (4 days ago). 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 August, 2018 06:58:10 
Subject: TID 17650355 Approval for refund 

Hi Ash 

Buyer emailed claiming that didn't received the ticket. I escalated this case for shipping investigation but they replied with the note. 

For APAC carriers, we cannot really deal with. Please check with your TL if this order it can be refunded. By (Stefan.Asiminei) 

Buyer address 

3 Chome-17-3 KyōjimaSumida-ku, Tōkyō-to 131-0046, Japan 

Can you please discuss and get the approval for refund because as per the TN the ticket is delivered to wrong area. 

Regards 

Tasuku