Subject: Fwd: approve free type please
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Tue, 21 Aug 2018 13:47:25 +0530 (IST)

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 August, 2018 13:45:59 
Subject: approve free type please 

Maam, 

would you please approve this free type¿? 
According to other agents, 1 tix was incorrect (the link) so he got sub and charged 75 euros. He is furious because he says the tix were correct. 
I have run out of ideas to tell him about fulfilment, i used everything. 
So i wrote this, following what other agents also reply many times (dont mind the english, i wrote in spanish): 

"This case has already been reviewed and it has been concluded that you did not upload the correct tickets, and, according to our terms and conditions, we have charged you. 

Thanks 

Valeria