Subject: Re: 17768182 ; Broker: MX ; ; Banda MS ; 18/08/2018 ; Tickets not received
From: Ashwinee Latchayya <[email-masked]>
To: Renu Singh <[email-masked]>
Date: Mon, 20 Aug 2018 14:28:16 +0530 (IST)

Hi Renu, 

Please find below and take necessary action. 

Thank you, 
Ash 

From: "sinead bartley" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Renu Singh" <[email-masked]> 
Sent: Monday, 20 August, 2018 13:18:44 
Subject: RE: 17768182 ; Broker: MX ; ; Banda MS ; 18/08/2018 ; Tickets not received 

Hi Ashwinee, 

It’s not sufficient to ask them by email to confirm they went to the correct address; they should have been asked which address they went to. 

A call needs to be placed to the buyer and a conversation had with them to investigate what exactly happened and for them to explain everything in their own words before we would forward this to seller support. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya [mailto:[email-masked]] 
Sent: 20 August 2018 06:43 
To: Sinead Bartley <[email-masked]> 
Cc: Renu Singh <[email-masked]> 
Subject: 17768182 ; Broker: MX ; ; Banda MS ; 18/08/2018 ; Tickets not received 

Hi Sinead, 

Buyer claims going to the pick up point and was told that there were no such tickets there. 

Can SS team contact Broker MX to investigate this case? 

Thank you, 

Ashwinee 

From: "Renu Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 19 August, 2018 11:13:25 
Subject: 17768182, Event Name : Banda MS, Date : 18/08/2018, Power Seller Broker, State Pending Pick up and buyer has not received the tickets 

Hi Ashwinee, 

Buyer is complaining that he has not received the tickets on time for the event, transaction state is pending pick up and they are confirming that the person available there did not provide him the tickets. 

Can you please check and confirm as the buyer is asking for refund. 

Thanks, 

Renu