Subject: Queue Language Breakdown
From: Brian Sexton <[email-masked]>
To: Charanjit Singh Sandhu <[email-masked]>, Ashwinee Latchayya <[email-masked]>, Kritika Mirchandani <[email-masked]>, Worchuirin <[email-masked]>, Anurag Pradhan <[email-masked]>, Sagar Seth <[email-masked]>, Viney Stan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Virat <[email-masked]>, Sinead Bartley <[email-masked]>, Stephen Blake <[email-masked]>
Date: Mon, 20 Aug 2018 08:47:51 +0000

Hi everyone,

In order to see how many cases is in our queue please follow these steps:

Go to the Tools homepage and Click 'More...' here:

On the next page, click on the 'Total Language Breakdown' tab and enter 4 in the 'Max responded' cell. Then click 'Filter'.

At the moment we are answering queries with 0-4 contacts sent to the customer, this is why you enter '4' into that cell. This will show you the full breakdown of cases in the queue.

Kind regards,
Brian Sexton
Outsourcing - Leadership Program
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