Subject: Re: TID 17467480; Broker DE; FC Bayern München vs TSG 1899 Hoffenheim; 24/08/2018; Tix shipped to the wrong address
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Sat, 18 Aug 2018 16:13:18 +0530 (IST)

Please move to replacement ' viagogo fault' 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Caique Gusmao A. Canario" <[email-masked]> 
Sent: Saturday, 18 August, 2018 16:03:54 
Subject: Fwd: TID 17467480; Broker DE; FC Bayern München vs TSG 1899 Hoffenheim; 24/08/2018; Tix shipped to the wrong address 

flagged to replace order 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 18 August, 2018 15:36:47 
Subject: TID 17467480; Broker DE; FC Bayern München vs TSG 1899 Hoffenheim; 24/08/2018; Tix shipped to the wrong address 

Hi, 

Buyer emailed us complaining that the tix were delivered to the wrong address. 
Buyer settled the departure date on the travel address to 11/08/2018. The tix were shipped on 13/08/2018 (after the departure date) and should be shipped to the travel address in Germany but they were shipped to the primary address in Brazil. Now the buyer is claiming the tix. 

Can I move to pending replacement? 

Regards, 
Caique