Subject: 17572042 ; Arcade Fire ; 13/08/2018 ;
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Sat, 18 Aug 2018 12:51:27 +0530 (IST)

Hi Anuraj, 

This is a RAG case and it's a US buyer. 

Can this be re-assigned to a night shift agent please? 

Thank you, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 18 August, 2018 12:01:38 
Subject: 17572042- Name : Arcade Fire- Date : 13/08/2018 

Case Details: 
The buyer was RAG due to tickets being purchased from a fraudulent card 

Buyer has supplied proofs 
As buyer is from US can a night shift agent call and investigate the RAG 

Regards 
Sankarshan