Subject: Re: 16705603 ; Approval to reverse charge & pay seller
From: Lucas Araujo <[email-masked]>
To: sonia moreno <[email-masked]>
Cc: Brian Sexton <[email-masked]>, CSpayments <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Fri, 17 Aug 2018 22:29:22 +0530 (IST)

From: "sonia moreno" <[email-masked]> 
To: "Brian Sexton" <[email-masked]>, "CSpayments" <[email-masked]>, "Lucas Araujo" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 16 August, 2018 20:46:01 
Subject: Re: 16705603 ; Approval to reverse charge & pay seller 

Hi 

Thanks a lot for sending the approval. 

Seller was not charged. I have inserted seller credit for the SNP and added to the seller credit list as he has not outstanding orders. 

Thanks 

Sonia 

From: Brian Sexton 
Sent: Thursday, August 16, 2018 2:52:08 PM 
To: CSpayments; Lucas Araujo 
Cc: Sonia Moreno; Ashwinee Latchayya 
Subject: FW: 16705603 ; Approval to reverse charge & pay seller 

Hi, 

I approve this payments escalation. 

[ mailto:[email-masked] | @Lucas Araujo ] - can you please escalate to payments again with a clear explantion 

Kind regards, 

Brian 

From: Ashwinee Latchayya [mailto:[email-masked]] 
Sent: 16 August 2018 15:41 
To: Brian Sexton <[email-masked]> 
Cc: Lucas Araujo <[email-masked]> 
Subject: TID: 16705603 ; Approval to reverse charge & pay seller 

Hi Brian, 

As previsouly discussed, this case wasn't properly investigated and agent informed the seller to ship the tickets whilst the seller was already informed we don't do COBO and will try to cancel the sale without penalty. 

However, the agent informed the seller to ship the tickets and seller shipped the tickets & was also subbed and charged. 

Can you approve to reverse the seller charge and for seller to be paid please ? 

Thank you, 

Ashwinee