Subject: FW: [IMPORTANT INFO] - URL E-tickets 17/08/2018
From: Stephen Blake <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Thiago Pavoni <[email-masked]>, Sinead Bartley <[email-masked]>, Brian Sexton <[email-masked]>
Date: Fri, 17 Aug 2018 16:57:13 +0000

IMPORTANT INFO

DATE

17/08/2018

TOPIC

E-tickets URL

DETAILS

IF THE BUYER HAS ISSUES TO DOWNLOAD THE TICKETS, PLEASE FOLLOW THE FOLLOWING INSTRUCTIONS :

  *   Buyer needs to be logged onto their Viagogo account.
  *   Buyer needs to download the app. If buyer has an iPhone, this app is automatically on their device, but if tickets do not appear, then ask the buyer to download an app.
  *   Make sure the buyer is not trying to download the links from their PC
  *   If buyer downloads the app, please make sure that after they download
  *   Ticket 1, buyer opens the app again.

If all of these steps have been checked and the buyer is still unable to download their tickets, please send as much information, including screenshots, to YOUR TL.

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