Subject: Fwd: ID : 16922376, Name : Xavier Rudd, Power Seller Broker UK, Date: 11/09/2018, Shipment issue
From: Ashwinee Latchayya <[email-masked]>
To: Poonam Chawla <[email-masked]>
Date: Fri, 17 Aug 2018 20:08:24 +0530 (IST)

Hi Poonam, 

Please escalate to shipping investigation with full name,address and telephone number. 

Thank you, 
Ash 

From: "Poonam Chawla" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Friday, 17 August, 2018 19:40:14 
Subject: ID : 16922376, Name : Xavier Rudd, Power Seller Broker UK, Date: 11/09/2018, Shipment issue 

Hi Ashwinee, 

Buyer of this case informed he has not yet got the tickets, however tracking no shows delivered. 

UPS confirmed package is with them but they require Letter of Authorisation from viagogo in order to reschedule the delivery. 

The company or receiver name was incorrect, hence package got abandoned by both the sender and receiver. 

Can you please flag this case in order to confirm if viagogo can issue Letter of Authorisation in order to reschedule the delivery. 

Thanks & Regards, 
Poonam