Subject: 17469716 - FC Bayern Munich vs Manchester United - Friendly ; 05/08/2018 ; Request to approve this escalation
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Poonam Chawla <[email-masked]>
Date: Fri, 17 Aug 2018 18:05:01 +0530 (IST)

Hi Brian, 

Seller of this case uploaded incorrect tickets previously however he informed us about the same and we provided the upload link to the seller. 

Agent Natalia.Cuesta extended the MSBD to the 26/08 so that the seller can provide the correct tickets. 

Agent bruno.franjkovic provided the upload link and then wrapped up the case. The seller provided the correct tickets within the extended MSBD however it was never uploaded. 

The buyer has then reported RAG. In this case, the correct tickets provided by the seller was never uploaded and seller is expecting payment. 

Would it be possible to pay the seller and reverse charge here as CS error ? 

Regards, 
Ashwinee 

From: "Poonam Chawla" <[email-masked]> 
To: "ashwinee" <[email-masked]> 
Sent: Friday, 17 August, 2018 13:20:42 
Subject: TID: 17469716- Seller - Internal - Payment Issues - Fan Seller - FC Bayern Munich vs Manchester United - Friendly- Record Success 

Hi Ashwinee, 

Seller of this case uploaded incorrect tickets previously however provided correct tickets later before MSBD. 

Agent sent email to TL to escalate the case so old tickets must be deleted and new one will be available for download. 

Buyer has reported RAG now-asking for full refund. 

I have checked the e tickets-old ones are uploaded, new tickets provided by seller has never been uploaded. 

According to my understanding, seller needs to be paid and buyer is to be refunded as its error from our side. 

Can you please flag this case to mark it as success for seller. 

Thanks. 

Kind Regards, 
Poonam