Subject: 17619082 ; Broker: FR ; Celtic Legends ; 10/08/2018 ; Approval
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: kasende <[email-masked]>
Date: Fri, 17 Aug 2018 14:40:55 +0530 (IST)

Hi Brian, 

This was previously flagged on the New Team lead sheet and Stephen advised tickets appear incorrect and agent escalated for a refund here as Buyer agreed over the phone to receive a refund of 15 Euros. 

Now payments team informed that tickets are correct & requesting TL's approval before refunding. 

Can you approve this please ? 

Thank you, 
Ashwinee 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "kasende" <[email-masked]> 
Sent: Tuesday, 14 August, 2018 13:38:27 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Still awaiting response. 

Please follow up without sending any blurb to the customer 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 14 August, 2018 13:21:21 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Hello Ash, 

Still waiting for this response. 

Daniels 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "kasende" <[email-masked]> 
Sent: Monday, August 13, 2018 1:34:43 PM 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

No reply yet 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 13:10:23 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Hey Ash, 

Do we have any news on this ? 

Daniels 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "kasende" <[email-masked]> 
Sent: Saturday, August 11, 2018 6:47:16 PM 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Flagged for approval 

From: "kasende" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 11 August, 2018 14:44:15 
Subject: Fwd: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Hi Ash, 

We follow the wrong ticket procedure as advised by Stephen but the payment team is saying the tickets are correct. 

Please let me know what should be done. 

Daniels 

From: "Mansi Chhabra" <[email-masked]> 
To: "kasende" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Wednesday, August 8, 2018 12:30:00 PM 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Hi, 

The tickets are wrong,follow the wrong tickets received procedure. 

Thank you 
Mansi 

From: "Mansi Chhabra" <[email-masked]> 
To: "Kasende Kibambe Daniels" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Monday, 6 August, 2018 12:03:55 
Subject: Re: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Flagged 

From: "Viraat" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "Kasende Kibambe Daniels" <[email-masked]> 
Sent: Saturday, 4 August, 2018 19:07:47 
Subject: Fw: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 

Hi , 

Can you investigate and flag if necessary. 

From: Kasende Kibambe Daniels <[email-masked]> 
Sent: 02 August 2018 20:38 
To: Virat Joshi 
Subject: TID : 17619082 - Event Name : Celtic Legends Date : 10/08/2018 21:30 (Local) When: 8 day(s), 5 hours away - Seller: Thierry Kobiela Power Seller Broker Pay After Event - FR 
Dear Virat, 

Please can you tell me if these tickets are Category 1 or not has it is not mention on the tickets itself. 

Buyer has claimed that he ordered Category 1 consecutive and it is not marked on the tickets. 

Regard, 
Daniels