Subject: Re: TID 17675609 - Returned to the French queue
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>, sinead bartley <[email-masked]>
Date: Thu, 16 Aug 2018 20:05:28 +0530 (IST)

Hi Brian, 

I have reviewed this case with Ashwani. He will hence be more attentive and careful. 

I can see that another agent has already called the buyer and is following up. 

Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Ashwani Panicker" <[email-masked]>, "sinead bartley" <[email-masked]> 
Sent: Thursday, 16 August, 2018 18:57:33 
Subject: TID 17675609 - Returned to the French queue 

Hi Ashwinee, 

Can you please review this case with Ashwani? 

The buyer was contacting us in English all along, all system emails were sent to the buyer in English but Ashwani returned the case to the French queue. 

The buyer doesn’t speak French returning it to the French queue is counter-productive and wrong, it delays they response to the buyer and is not good customer service. 

The seller is French but Ashwani was supposed to reply to the buyer. 

Please be more careful in future. 

Kind regards, 

Brian Sexton 

Outsourcing – Leadership Programme