Subject: 17707117 ; Broker UK ; Edinburgh Military Tattoo 2018 ; 11/08/2018 - No pickup instructions
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Jenny Ortega <[email-masked]>
Date: Thu, 16 Aug 2018 18:43:36 +0530 (IST)

Hi Stephen, 

This is an SMC case. 

Buyer has never actually received the pick up instructions. Would there be a chance that the seller has however managed to call the buyer and arrange to deliver the tickets or not ? 

Can we check this with the Broker UK before I request the agent to escalate for a refund. 

Thank you, 
Ashwinee 

From: "Jenny Ortega" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 16 August, 2018 16:56:17 
Subject: 17707117, Broker UK, Edinburgh Military Tattoo 2018, 11/08/2018 - No pickup instructions 

Ash 

Buyer called claiming he never received the pick up instructions and couldn't get the tickets. Can you please check with power seller if he contact with buyer or not? If not let me know if we can full refund him. 

Thanks 
JennyO.