Subject: Re: TID 17597547; Fan Seller; O Fantasma da Ópera; 18/08/2018; Brazilian Cancellation
From: Ashwinee Latchayya <[email-masked]>
To: "Caique Gusmao A. Canario" <[email-masked]>
Date: Thu, 16 Aug 2018 15:26:09 +0530 (IST)

Flagged 

From: "Caique Gusmao A. Canario" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 16 August, 2018 14:31:14 
Subject: TID 17597547; Fan Seller; O Fantasma da Ópera; 18/08/2018; Brazilian Cancellation 

Hi, 

The transaction starts on 17456517 and the buyer from this TID relisted the tix and sold on TID 17597547. 

The buyer from the last transaction downloaded the tix and then asked for cancellation. As he was matching with the criteria it was cancelled, and the agent diego.diaspereira requested by email to the buyer turn seller to relist the tix again on 01/08/18 , but as the cancellation was done by payment team only on 12/08/18 (11 days after) the buyer turn seller could not relist the tix on this time as the status was freezed, and now that the status has changed it is too close to the event, so the tix cannot be relisted anymore. 

As the tix was downloaded by the last buyer we should have refunded the buyer, paid the buyer turn seller and paid the original seller. The delay to change the status on the cancellation was PT fault not buyer turn seller fault, so we should pay this sale. 

Waiting for updates. 

Regards, 
Caique