Subject: Re: ***UNCHECKED*** 17562775 - Ticketmania Travel Power Seller Broker Pay After Event - IT - Name : Chievo vs Juventus - When: 4 day(s), 6 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Wed, 15 Aug 2018 13:00:19 +0530 (IST)

Hi Val, 

The buyer has already been refunded now. 

On transaction tool, you will see 'partial refund'. 

You can inform the buyer that this transaction has been refunded & explain how to purchase tickets on viagogo. 

Thank you, 
Ash 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 14 August, 2018 15:09:48 
Subject: ***UNCHECKED*** 17562775 - Ticketmania Travel Power Seller Broker Pay After Event - IT - Name : Chievo vs Juventus - When: 4 day(s), 6 hours away 

Ash, 

please ask not to refund buyer. He just informed me he wants the original tixs. We have offered him upgraded tixs, but it is not mention if the seller has the tixs he initially offered. I escalated to payment as Petrisor left a note stating that if the buyer did not want the upgraded tixs we should have offered him the full refund. 

Val