Subject: TID 17667892_U2_23/10/2018_GB_Correct tickets
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Date: Tue, 14 Aug 2018 18:39:57 +0530 (IST)

Hi Stephen, 

This case was actually flagged to you on Sat 11/08 and you requested to follow wrong ticket procedure. 

The reason it was flagged to you was due to 'No under 16s' written on the ticket and the seller didn't mention any such thing on his listing note. 

I will surely inform kasende to call the buyer and explain that this was due to an event restriction and hence the tickets are being sent back to him and relist if he doesn't want to keep them. 

Thank you, 
Ashwinee 

From: "Stephen Blake" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 14 August, 2018 18:14:39 
Subject: TID 17667892_U2_23/10/2018_GB_Correct tickets 

Hi Ashwinee, 

The payments TL has flagged an issue with me. Kasende has requested the buyer return their tickets to us, but tickets are correct. As per wrong tickets process case should be investigated thoroughly before any action is taken regarding tickets being returned. An event retriction is not the sellers fault and it is the buyers reponsibility to know of any event restrictions. The tickets have arrived back in Limerick nd will be returned to the buyer, the buyer is not entitled to a refund as the seller has fulfiled correctly. Can Kasende be reiminded of this and call the buyer to explain tickets are in fact correct, it is an event restriction and tickets will be returned to them? 

Thank you 

Stephen Blake 

Outsourcing- India