Subject: RE: 219974672 - Fan Seller - Roma vs Atalanta - 27/08/2018 ; Issue purchasing tickets
From: Sinead Bartley <[email-masked]>
To: 'Ashwinee Latchayya' <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Date: Mon, 13 Aug 2018 14:40:56 +0000

Hi Ashwinee,

I can see the listing is definitely active, but at the same time I can see the orange banner on the website and no LIDs available for purchase.

Because of the new restrictions and guidelines with GDPR and data protection, there are people working to get the correct new purchasing process completed. Until it’s available it will remain like this.

We do not need to explain all this to the seller. What we could communicate to the seller in this instance would be that we can confirm their listing is active and that there are standard checks being done to ensure their security; once they have been completed this will be updated on the website.

Kind regards,

Sinéad.

From: Ashwinee Latchayya [mailto:[email-masked]]
Sent: 13 August 2018 15:12
To: Sinead Bartley <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: LID: 219974672 - Fan Seller - Roma vs Atalanta - 27/08/2018 ; Issue purchasing tickets

Hi Sinead,

When searching this event on our website, there is a message 'Sorry! At this time, tickets for this event cannot be purchased.' Seller is worried as his listing won't sell.

Please find attached a screen shot of the message.

Can this issue be forwarded to the concerned team ?

Thank you,
Ashwinee

________________________________
From: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
To: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 August, 2018 18:52:08
Subject: Re: 219974672 - Fan Seller IT - Name : Roma vs Atalanta - When: 14 day(s), 6 hours away

flagged

________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 August, 2018 17:53:06
Subject: 219974672 - Fan Seller IT - Name : Roma vs Atalanta - When: 14 day(s), 6 hours away

Ash,

On  viagogo website:
"Tickets for this event cannot be purchased."

can you please check?

Val