Subject: Re: TID: 15361365 / Broker PL / Ed Sheeran / When: 15 hours ago / Wrong Name on tickets
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Mon, 13 Aug 2018 19:43:37 +0530 (IST)

Some further investigation required first- preferably buyer should be called to explain in their own words what happened; if they paid to get the names changed of their own accord, we won't refund the fee. If they were denied entry and then in order to get in had to pay to change the names, we would refund the receipt for name change only 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Sent: Monday, 13 August, 2018 12:35:50 
Subject: Re: TID: 15361365 / Broker PL / Ed Sheeran / When: 15 hours ago / Wrong Name on tickets 

flagged 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 11:09:29 
Subject: TID: 15361365 / Broker PL / Ed Sheeran / When: 15 hours ago / Wrong Name on tickets 

Hi Ashwinee, 

Please can you confirm with the concern regarding to the above TID . 
The buyer emailed that he was not allowed to enter the venue because of wrong names on tickets . 

The event was personalised he had to pay extra sum to get the tickets in his name . 

So in order to get the buyer refund should i escalate it as RAG case or Wrong name on tickets . 

Please help. 

Regards 

Ashwani