Subject: Re: tid ; 17721302 , Name : Menahem Pressler View Date : 14/08/2018 19:00 (Local)
From: Ashwinee Latchayya <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Date: Mon, 13 Aug 2018 19:36:51 +0530 (IST)

agent must update case notes to fully explain waht was discussed on the call and use CIAN correctly; please see user transactions- buyer first purchased tickets under this order which were always for LMS and for pickup and were never for e-tickets delivery; 14misn later they tried to purchase under 17721197 which was for e-tickets but the order didn't go through. The screenshot for the order flagged showed "abholung" which is collection and the screenshot for second order which was cancelled showed e-tickets. Buyer probably didn't know they tried to purchase two sets. No refund, normal cancellation policy 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Fatoumata Altmueller" <[email-masked]> 
Sent: Monday, 13 August, 2018 18:23:58 
Subject: Re: tid ; 17721302 , Name : Menahem Pressler View Date : 14/08/2018 19:00 (Local) 

flagged 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 18:12:49 
Subject: tid ; 17721302 , Name : Menahem Pressler View Date : 14/08/2018 19:00 (Local) 

Buyer got e-tickets confirmation and than suddenly it was said these are last minute sales 

please advise proof is on case