Subject: 17664697 ; RAG Case
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>
Date: Mon, 13 Aug 2018 18:43:38 +0530 (IST)

Hi Anurag, 

Can you reassign this case to a night shift agent please? 

RAG case needs to be investigated and proof is needed for this type of seller. 

Thank you, 
Ashwinee 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 18:17:10 
Subject: Fwd: ***UNCHECKED*** 17664697, Ticket Network, Date : 10/08/2018, Name : Pearl Jam 

Hi Ash, 

If we need to get proofs for the RAG then we need to investigate the RAG again by calling. 

As the buyer is from US please re-assign this case to someone who can call according to their timings. 

Regards 
Sankarshan 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, 13 August, 2018 16:30:29 
Subject: Fwd: ***UNCHECKED*** 17664697, Ticket Network, Date : 10/08/2018, Name : Pearl Jam 

flagged 

From: "Sankarshan Rajan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 15:28:59 
Subject: ***UNCHECKED*** 17664697, Ticket Network, Date : 10/08/2018, Name : Pearl Jam 

Case Details: 
The buyer said they were RAG due to the tickets already being used. 
Buyer sounded to be genuine on call though he has no proofs for this 

Escalated this to Payments and they said to follow TicketNetwork Rag procedure and Re-Escalate this. 

Please check and Advise further course of Action Buyer is US hence might not be able to call again. 

Regards 
Sankarshan