Subject: Re: TID: 15361365 / Broker PL / Ed Sheeran / When: 15 hours ago / Wrong Name on tickets
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Mon, 13 Aug 2018 12:35:50 +0530 (IST)

flagged 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 13 August, 2018 11:09:29 
Subject: TID: 15361365 / Broker PL / Ed Sheeran / When: 15 hours ago / Wrong Name on tickets 

Hi Ashwinee, 

Please can you confirm with the concern regarding to the above TID . 
The buyer emailed that he was not allowed to enter the venue because of wrong names on tickets . 

The event was personalised he had to pay extra sum to get the tickets in his name . 

So in order to get the buyer refund should i escalate it as RAG case or Wrong name on tickets . 

Please help. 

Regards 

Ashwani