Subject: 16937246, Fan Seller, Primavera Sound 2018 - Saturday, 02/06/2018 ; Re-assign
From: Ashwinee Latchayya <[email-masked]>
To: Stephen Blake <[email-masked]>
Cc: Jenny Ortega <[email-masked]>
Date: Fri, 10 Aug 2018 19:02:07 +0530 (IST)

Hi Stephen, 

This was being followed up by agent Natalia.Cuesta who flagged to her TL. 

She wrapped up by mistake and perhaps when she didn't see it on her follow up she thought it was dealt with already. 

As she has previously flagged to her TL ; could you possibiliy check what her TL advised her or reassign the case to her please ? 

Thank you, 
Ashwinee 

From: "Jenny Ortega" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 10 August, 2018 18:32:12 
Subject: 16937246, Fan Seller, Primavera Sound 2018 - Saturday, 02/06/2018 

Ash 

This buyer bought tickets VIP but received General admission and she realised at the venue when she was getting to event and she called to report this. Agent Natalia.Cuesta flagged the case to TL Michelle to get approval to refund buyer but she wrap up by mistake thinking she was following up and we never replied to buyer anymore. 

Buyer came back again asking what was the resolution about the refund. Can you please check and advise. 

Thanks 
JennyO.