Subject: Re: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: sidje <[email-masked]>
Date: Fri, 10 Aug 2018 11:22:13 +0530 (IST)

Hi Gi, 

There's a note on the case informing not to take any action on the case as the case has been assigned to another agent. 

From: "sidje" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 August, 2018 13:51:13 
Subject: 09/08/18- original TID: 13233103 / new TID: 13328779 / event name: Ed Sheeran / TE: 33 day(s), 14 hours ago 

Hi Ash, 

Buyer turned seller called enquiring on his sale (TID:13328779) and chasing payment. Buyer turned seller asked for redirection and has been confirmed that his sale has been redirected. 
Buyer turned seller sale has been cancelled with reason he did not fulfill. Actually buyer turned seller purchased tix ( TID:13233103) as p tix and relist them as p tix and later DP change from p to e tix and since he has been informed that his sale (TID:13328779) has been redirected he was not aware that he need to send tix to final buyer. 

I flagged Ashwinee who advised to escalate to payment what I did and the case came back with a system note stating " Please ask Tl for approval". 

can you please advise? 

Regards, 
Sidje