Subject: 17615399 - Broker AR - Babasónicos - 10/08/2018 ; Approval to move to Pending Rep
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 9 Aug 2018 17:28:27 +0530 (IST)

Hi Brian, 

The buyer provided a new delivery address after receiving an email from us. 

She responded and the agent asked her to confirm the address again. 2 hours later, the seller shipped the tickets to the primary address in Catamarca. 

Can you approve this replacement as it seems to be a CS error. The buyer has provided the address after we requested it from her but agent emailed again re-confirming and by then it was shipped. 

Thank you, 
Ashwinee 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 August, 2018 12:24:27 
Subject: 17615399 - Broker AR - Babasónicos - 10/08/2018 - sent to wrong address 

Maam, 

07/08/18 15:19, an agent asked the buyer for a travel address. 
07/08/18 16:03, as he could not enter it, he sent it to us thru a normal email. 
07/08/18 16:15, an agent asked for confirmation of address. 
07/08/18 16:56, BROKER saying that if by 17.30 he didnt have the new address he would ship to the original address. 
07/08/18 18:12, buyer replied new address is correct. 
07/08/18 20:18, seller shipped to 1st address as no agent informed of new address to seller. 

Event is 1 day and 17 hours away and buyer came to us asking to please re-ship to the Buenos Aires address given previously. 

Thanks, 

Valeria