Subject: Re: tid 17039058 , Name : Mamma Mia! ,Date : 11/08/2018 10:30 ,Broker Pay After Event - DE
From: Ashwinee Latchayya <[email-masked]>
To: Fatoumata Altmueller <[email-masked]>
Date: Thu, 9 Aug 2018 15:54:40 +0530 (IST)

This case has been escalated for a full refund. 

Please inform the buyer that the order will be refunded. 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 9 August, 2018 15:39:30 
Subject: Re: tid 17039058 , Name : Mamma Mia! ,Date : 11/08/2018 10:30 ,Broker Pay After Event - DE 

zsofia.marton has kept this case on follow up for 4 hrs and also mentioned Emailed TL when possible to forward case to SS team to find out seating details. 

From: "Fatoumata Altmueller" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, August 9, 2018 3:35:58 PM 
Subject: tid 17039058 , Name : Mamma Mia! ,Date : 11/08/2018 10:30 ,Broker Pay After Event - DE 

Buyers tickets were lost in transit . 

Meanwhile buyer contacted the venue, and they confirmed that if the buyer goes to the venue with the proof of purchase and the exact seat places / numbers, then she will gain entrance. 

Our listing details show only that tickets are for Section A please ask powerseller for proof of purchase so that buyer can use the same to enter event ,