Subject: Re: Urgent!!! TID: 17557609, Fan seller, 08/08/2018, Pablo Alborán, original seller did not fulfill
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Thu, 9 Aug 2018 13:56:04 +0530 (IST)

Hi Nata, 

According to case history for TID 17204490, the seller's tickets have been cancelled by ticket master ; that's why the buyer didn't receive the tickets. 

Please sub the order and original seller will be charged & not paid. 

From: "Natalia Cabrera Castilla" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 August, 2018 22:03:07 
Subject: Urgent!!! TID: 17557609, Fan seller, 08/08/2018, Pablo Alborán, original seller did not fulfill 

Ash, 

Buyer on TID: 17557609 reported tickets not uploaded. Investigated tickets show uploaded on 26/07/2018, however the e-ticket section is blank. Seller on this ID is a buyer turned seller(Buyer account: 17204490 where this customer already refunded.) 

Called final buyer asks for the tickets to be fulfilled as is looking forward for the event. As the original seller's listing has already been cancelled and the buyer there is already refunded. Can we move this order to pending replacement as the buyer turned seller never received the tickets to fulfill . 

Thanks!! 

Nat