Subject: Re: 17538612 - Fan Seller - Name : Hockey Women's World Cup - Quarter Final 1 - When: 6 day(s), 21 hours ago
From: Ashwinee Latchayya <[email-masked]>
To: Valentina Bonente <[email-masked]>
Date: Thu, 9 Aug 2018 12:46:54 +0530 (IST)

Hi Val, 

This is a CS error. Seller will be paid. Agent also escalated for seller to be paid. 

There's a note in the history informing seller will be paid. 

From: "Valentina Bonente" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 8 August, 2018 19:40:11 
Subject: 17538612 - Fan Seller - Name : Hockey Women's World Cup - Quarter Final 1 - When: 6 day(s), 21 hours ago 

Ash, 

please can you check if this seller should be paid? 

So this is a substitution. The buyer purchased two tixs : 1 under 18 and 1 over 18. First transaction seller did not fulfil, in the secod one (this one) it is written Viagogo CS Error, as seller listed 2tixs u18 and viagogo gave this tixs to a buyer who purchased 1tix u18 and 1tix over 18. 

Val